Do Instacart Shoppers get penalized for mistakes?
Instacart Shoppers do not have their pay docked for making mistakes or receiving a bad review. However, Instacart Shoppers do get rated by customers, and the Instacart system, in turn, rewards higher-rated Shoppers with more orders than those who receive a mediocre or poor rating.
Is there a penalty for Cancelling Instacart order?
You can cancel an order for a full refund without any additional fees before a shopper begins shopping. If you cancel an order during the shopping or delivery process, you may be charged a cancellation fee up to $15.
What happens when Instacart doesn’t deliver?
Instacart will cancel an order if there are no Shoppers available to shop and deliver within a reasonable window of your specified delivery time. And a refund will be given on any charge made.
Does Instacart charge more and then refund?
Original Charge shows what Instacart charged you when your order completed. Refund for order issue shows any refunds that Instacart processed after your order completed. Total Charged shows your final order total, including any refunds applied after your order completed.
Does Instacart charge you a monthly fee?
Price. Instacart Express costs $9.99 per month, or $99 per year. At the time of writing, the service was offering a 14-day free trial. With Instacart Express, all delivery fees are waived for grocery orders over $35.10 Nov 2020
What happens when Instacart order is wrong?
What happens if your Instacart order is wrong? If an Instacart delivery or pickup order is wrong, customers contact Instacart’s help center via the app or website, report the error, and receive a prompt response; most often either a refund or a new delivery of the correct item(s).
Are Instacart shoppers penalized for missing items?
Do Instacart Shoppers Get Penalized for Missing Items? What is this? Instacart doesn’t make its shoppers pay up when items or orders go missing, but shoppers do get penalized in other ways. Generally, a missing item or an entirely missing order would be cause for a low rating for many customers.
How do I remove a service fee from Instacart?
On the Service fee page, tap the “10%” option, and then select “Waive ($0)” to opt out of the service fee. You can also add a tip from here, or you can tip your delivery person after the delivery. After selecting the Waive option, tap “Save” to confirm your changes.22 Apr 2020
Who gets the Instacart service fee?
The service fee is essentially a donation to Instacart. The company says it’s used to help operate Instacart and does not go to the shopper delivering your order. Customers can waive the fee, however. So I chose to waive it and instead give the 10% tip to my shopper.10 Mar 2018
Is the Instacart service fee optional?
The service fee goes entirely to Instacart’s coffers, and the company says it uses it to help pay for anything related to running the company, from background checks to customer support to insurance. The 10% service fee has been optional, meaning shoppers could turn it off and not pay extra.24 Apr 2018
Why am I being charged for an Instacart subscription?
What is the service fee on my order? The service fee helps support the Instacart platform and covers a broad range of operating costs including shopper operations, insurance, background checks, and customer support. The service fee isn’t a tip and doesn’t go to the shopper delivering your order.
What is the cost of using Instacart?
The bottom line It costs $9.99 per month, or $99 per year, and according to Instacart will save you approximately $7 per grocery order. If you’re a regular grocery delivery user, then Instacart Express may be worth the money.
Can you get a refund on Instacart?
To request a refund due to order issues, you must make your request within 7 days of your pickup or delivery. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. You won’t see refunds in your Instacart account.
Why did Instacart charge me more than my total?
We place a temporary authorization hold for a slightly higher amount than your estimated order total. This small difference accounts for potential changes in the final total due to special requests, added items, items replaced at a different price, and the actual weight of items.
How do I avoid the Instacart service fee?
To opt out of the service fee, place an order through InstaCart normally. When you get to the final screen that shows your payment details and the price, tap the “Edit” button to the right of the “Service fee” option above the subtotal.22 Apr 2020
What to do if Instacart items are missing?
The best thing you can do is reach out in the Shopper app to Instacart Support. You can give the company a call, but the live chat is recommended. Instacart Support reps tend not to give out sensitive personal information about the orders, but they can say what time the order was delivered.
What happens when someone cancels an order on Instacart?
If an Instacart order was partially or fully shopped but not delivered before it was canceled, Shoppers still get paid a portion of their fee by contacting Shopper Support. Customers are charged a $15 cancellation fee if they wait to cancel until the shopping process has begun.